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Refund and Returns Policy

The Ending Cancer in Our Generation Non Profit/ Jettychan/PBoJ Refund and Return Policy Overview

 

Given the nature of our items and as an incredibly small nonprofit business with a Kintsugi mindset, we have an all sales are final, no refund policy. I do make sure that all items have insurance and tracking for any unforeseeable issues, and I will work to make sure that your experience with our store is excellent. We are basically the equivalent of an online Rummage sale or Art Sale at your local Art School, than a Walmart superstore for our events and fundraisers. I hope that this is understandable. If any issues arise, please contact me ASAP so that I can find a solution to help make everyone happy. I am happy to find a way to make the situation happy. 

 

PLEASE NOTE THIS IS ONLY THE RETURN/REFUND POLICY FOR THE ECIOG NONPROFIT/JETTYCHAN/PBoJ. OTHER VENDORS MAY APPLY A DIFFERENT POLICY, PLEASE TAKE NOTE PER STORE. 

 

 

We believe in the beauty of imperfections

 

Need help?

Contact us at contact@eciog.org for questions related to our kintsugi mindset and this policy.

 

Thank you. 

USPS Claims Information

We ship with Shippo via USPS Priority Mail. USPS Priority Mail ships with insurance and tacking. If any issues arise during shipping, insurance is supplied up to the cost of the total order as per USPS requirements. We have never *knock on wood* had any issues with any insurance claims needing to be filed.  

 

-USPS recently changed total free insurance to $50, extra insurance will need to be added in order for insurance to be properly applied. If extra insurance is not purchased, USPS will only insure  up to $50. 

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